Why do people ASK QUESTIONS repeatedly?

Why do potential pylon people continually ask about ‘wen’ is this and that ?
It seems customers aren’t worth telling correct info to.
And they get told soon, etc etc. Customer Care when done properly will add so many new users of Terra. It seems Terra management know very little about keeping people informed.
With such a great product I dont understand the complacency towards customers. Most media sites (ie: TG ; Pylon, Orion, Anc, Mir etc have very unhappy people everyday asking the same questions… when, where , how ?
Why isn’t energy directed in dealing with this. It is not pretty and turns off a lot of potential Lunars.